Warranty of Laminate Flooring
LAWSON warrants the Laminate Flooring in its original manufactured state to the original purchaser from the date of purchase, that the floor will not wear through (affecting more than ten percent of total floor installation as a result of normal foot traffic), fade, or stain under normal residential use, and only if installed, cared, maintained,
and placed in service conditions according to manufacturer’s instructions.
Product is warranted to the original purchaser for a period of 25 years to 50 years (Crown Premium Collection) after date of purchase for manufacturing defect. Installation error is not covered.
The original purchaser must own and reside in the home where the product is installed.
The decorative layer of laminate flooring is designed to resist color changes from light exposure. Nonetheless, exposure to light will affect flooring’s appearance after extended period of time. The level of change depends on the intensity of light and length of exposure. LAWSON Floors does not warrant against this type of appearance change in the laminate flooring.
Any product sample, photo, or model is intended for demonstrative purposes only, and does not represent a warranty of any kind. Warranty does not cover variations between sample/photo/model and flooring.
It is important that the product be installed correctly and maintained properly. The warranty covers finish, wear, stain, and fading, under normal conditions in a residential installation. In the event of a claim, LAWSON floors
reserves the right to either repair or replace product. The warranty covers the cost of the products only.
Transportation costs, Labor and Installation costs, and accessories are not included in the warranty.
Warranties are non-transferable, and are offered to customers who originally purchased and installed Lawson Laminate Flooring. The original, paid-in-full invoice is required. Claims must be filed by the original purchaser who must still be the owner of the residence.
Additional exclusions include:
- Damages resulting from improper installation or construction.
- Gloss or sheen reduction or discoloration resulting from heat or sunlight.
- Damage caused by water or excessive moisture, in the subfloor or underneath the flooring.
- Damages resulting from the use of steam cleaning, jet mop, spray mop, or other types of wet cleaning devices.
- Damage resulting from accidents, abuse, or abnormal wear (such as spiked heels), grit, unprotected furniture scratches and dents.
- Insect infestation, scratches or stains caused by pets.
- Damages resulting from abuse, for example moving heavy objects like furniture or appliances across the flooring without adequate protection.
- Water damage caused by flooding, prolonged stay of standing water, subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure), leaking pipes, household mechanical failures, appliance leaks, pet urine, or any other conditions resulting in moisture through the flooring are not covered.
- Separation between boards or damage as a result of natural expansion and contraction caused by low or excessive humidity including, but not limited to, splits, cracks, checking, edge fracturing, splintering or chipping during or after installation.
- Intermittent noises including but not limited to, squeaks, popping, etc.
- Defect should be visible and have the ability to be evaluated from a standing position under normal lighting. Product defect that is not measureable or that is only visible under certain light or from a certain angle are not
- Flooring that is installed in a residence that is not both owned as well as occupied by the original purchaser.
- Flooring that is a replacement as a result of a previous claim.
- Flooring which had been installed then removed as a result of reasons such as, but not limited to, substandard subfloor, and reinstalled.