The laminate flooring panels must be properly installed in accordance with installation instructions, and must be used for indoor use only.
This warranty does not cover negligence, improper installation/maintenance, insufficient protection, improper alterations to the original materials, insects, severe accidents, exposure to extreme heat, burns, fire, natural disasters.
The floor must be properly maintained to consider a claim. Improper maintenance can damage your floor. Sweep the floor on a regular basis, at least once per week. If you use a vacuum cleaner the beater bar must be turned off. The beater bar will damage your floor. No wet mopping. We recommend using Bona laminate floor cleaner by spraying it on the mop head not directly on the floor. Never use a wax based product on your floor.
Floors installed in bathrooms or saunas are NOT covered under warranty.
This warranty only applies to 1st quality product purchases made after the edition date of these warranty conditions for the designated time period when the product is installed in a private residence.
Laminate Flooring panel must be inspected prior to installation under sufficient lighting.
Products with visible defects must never be installed under any circumstance. Laminate flooring panels installed with any manufacturing defect not covered by this warranty. Any defect must be reported prior to installation and within 30 days of purchase in order to be covered. Color or gloss issues as a result of adding material at a later date from non-warranty repairs are exclude from coverage.
This warranty is non-transferable and only applies to the original end consumer.
The warranty only applies to defects inherent to the material supplied. This means any material or production defects, acknowledged by the manufacturer. It includes the delaminating or reduced resistance of the wear layer. LAWSON Floors will repair or replace the product at its potion. When replacement of the flooring is made, only new panels from the current product range at the time the complaint is upheld will be supplied by the distributor or retailer. There will be no other form of
The warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused in any way. Abnormal use or conditions includes, but is not limited to, water damage from plumbing, storm or flood, damage from smoke, fire or other casualty events; damage caused by negligence, improper alterations of the original manufactured product. Abuse is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in residential environment. The damage to the product must be evident, measuring the size of a dime and must not be the result of abusive, abnormal conditions or accidents, such as but not limited to, damage of mechanical nature, severe impact of scratches (caused by dragging objects or furniture) or cutting. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas or furniture with castors must be fitted with soft rubber wheels, an adequate protective mat or
protective castor cups must be put under this furniture.
This warranty does not apply to damage from extreme heat, dryness, moisture of any kind other than regular cleaning as have been explained in this warranty. You must maintain the temperature 60°F to 80°F and relative humidity 30% to 50% in your home. Fluctuations in temperature or humidity can damage your floor.
This warranty excludes damages caused by water, included but not limited to appliance and plumbing failures, natural disaster such as floods, urine or any standing water.
This warranty excludes damages caused by water or moisture trapped beneath the floor due to an improper sub floor or underlayment without moister barrier.
LAWSON Floors will not be responsible for any loss of time, inconvenience expenses, costs or consequential damages caused by resulting directly or indirectly from a problem about which the claim was made.