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Warranty

Explore our Warranty Information page for a detailed understanding of the coverage we offer on our flooring products.

SPC

This warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or home owner to inspect planks prior to installations. Planks that are defective or visually not acceptable should be discarded or possibly used in another location of the room. LAWSON accepts no responsibility for costs of product or labor when planks with visible defects or irregularities have been installed.

Installation Guide

The warranty applies to Legends Collection (Included II, III & Plus), purchased from an authorized dealer and installed in a residential or light commercial area. The warranty applies to the original purchaser as long as the original purchaser continues to remain in residence of original installation. Warranty is non-transferable.

LAWSON warrants that the Legends Collection (Included II, III & Plus) sold under this warranty is, at the time of sale, free from defects in material and manufacturing and that it conforms to the standard specifications for the product category.

LAWSON further warrants that when installed and maintained according to product specifications and when used according to its intended purpose, the flooring will not wear through, delaminate, separate, buckle or cup as a result of a manufacturing defect.

If your Legends Collection flooring fails for any of the above reasons, LAWSON will replace, at its option, a portion or all the flooring at no cost to the original purchaser so long as the original purchaser still owns the property where the floor was installed. The warranty includes replacement material only and excludes any labor costs.

The Legends Collection (Included II, III & Plus) warranty is only extended to flooring maintained in normal environmental conditions, meaning that the heating and ventilating systems are working to maintain an interior humidity level between 30% to 50% and a room temperature between 65°F to 85°F year-round.

Legends Collection:
Lifetime Residential Warranty / 10 Year Light Commercial Warranty
Legends Collection II:
25 Year Residential Warranty / 6 Year Light Commercial Warranty
Legends Collection III:
50 Year Residential Warranty / 10 Year Light Commercial Warranty
Legends Collection Plus:
Lifetime residential Warranty / 15 Year Light Commercial Warranty

Please follow the recommendations in this guide to retain the fresh look and protect the finish.

    • Failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 65° to 85°F
    • Color variations in flooring are a natural occurrence due to age and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.
    • Improper installation/maintenance and failure to adhere to the installation/maintenance instructions.
    • It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. LAWSON accepts no responsibility for costs of product or labor when planks with visible defects have been installed.
    • Indentations or scratches caused by furniture, rolling casters or wheels, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e. seating areas), walkers, sand, pebbles or other abrasive materials.

      All wheel chair damaged is excluded from the warranty.

    • Installation over radiant floor heating with a surface temperature in excess of 85°F.
    • Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc. improper cleaning or maintenance products.
    • Damage due to moisture intrusion from subfloor, but not limited to damage from broken or leaking plumbing or appliance, wet mopping, weather conditions, or natural disasters.
    • Flooring installed over improperly prepared or unstable subfloor.
    • Damage caused by extended exposure to direct sunlight.
    • Discoloration from rugs or floor mats (use only mats with non-staining backing).
    • Damage caused by vacuum with a beater bar (rotating bristle brush).

    • Do not install any additional padding or cushion under your Legends Collection product, as this will void your warranty.

Any product sample, photo, or model is intended for demonstrative purposes only, and does not represent a warranty of any kind. Warranty does not cover variations between sample/photo/model and flooring.

All claims must be submitted in writing to place of purchase. Failure to follow these procedures may result in voiding some or all of the warranty. This limited warranty is not transferable and extends only to the original end user.

Laminate

LAWSON floors offers a 25-year residential and 5-year commercial warranty, covering manufacturing defects and normal wear. Includes a 300-hour moisture resistance. Applies to original purchasers only.

Installation Guide
LAWSON Floors warrants to the original purchaser for 25 years from the date of purchase, that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of total floor installation as a result of normal foot traffic. Scratches and loss of gloss are not considered as wear through), stain or fade from sunlight or artificial light when used under normal residential traffic conditions, and only if installed, cared, maintained according to manufacturer’s instructions.
LAWSON Floors warrants to the original purchaser for 50 years from the date of purchase, that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of total floor installation as a result of normal foot traffic. Scratches and loss of gloss are not considered as wear through), stain or fade from sunlight or artificial light when used under normal residential traffic conditions, and only if installed, cared, maintained according to manufacturer’s instructions.
LAWSON Floors warrants to the original purchaser for 5 years from the date of purchase, that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of total floor installation as a result of normal foot traffic. Scratches and loss of gloss are not considered as wear through), stain or fade from sunlight or artificial light when used under light commercial traffic conditions, and only if installed, cared, maintained according to manufacturer’s instructions. Heavier traffic areas such as entry foyers, commercial kitchens, and any areas with heavy rolling loads are not recommended.

The decorative layer of laminate flooring is designed to resist color changes from light exposure. Nonetheless, exposure to light will affect flooring’s appearance after extended period of time. The level of change depends on the intensity of light and length of exposure. LAWSON Floors does not warrant against this type of appearance change in the laminate flooring.

If the product wears through, stains or fades, LAWSON floors reserves the right to either replace or refund the portion of the floor in question as covered under this warranty. The warranty covers the cost of the products only. Transportation costs, Labor and Installation costs, and accessories are NOT included in the warranty. Should the original floor be discontinued, we will replace the defective material with a floor of equal value.
LAWSON Floors warrants to the original purchaser for 10 years from the date of purchase, that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of total floor installation as a result of normal foot traffic. Scratches and loss of gloss are not considered as wear through), stain or fade from sunlight or artificial light when used under light commercial traffic conditions, and only if installed, cared, maintained according to manufacturer’s instructions. Heavier traffic areas such as entry foyers, commercial kitchens, and any areas with heavy rolling loads are not recommended.

The decorative layer of laminate flooring is designed to resist color changes from light exposure. Nonetheless, exposure to light will affect flooring’s appearance after extended period of time. The level of change depends on the intensity of light and length of exposure. LAWSON Floors does not warrant against this type of appearance change in the laminate flooring.

If the product wears through, stains or fades, LAWSON floors reserves the right to either replace or refund the portion of the floor in question as covered under this warranty. The warranty covers the cost of the products only. Transportation costs, Labor and Installation costs, and accessories are NOT included in the warranty. Should the original floor be discontinued, we will replace the defective material with a floor of equal value.
LAWSON floors warrants the flooring will resist damage from moisture due to wet mopping and everyday household spill removed within up to 300 hours. This product is water resistant, however, when excessive moisture accumulates in buildings or on building materials, mold and/or mildew growth can occur (particularly if moisture problem remains undiscovered and unaddressed). The moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture. This warranty does not cover flooding.
LAWSON floors warrants the flooring will resist damage from moisture due to wet mopping and everyday household spill removed within up to 500 hours. This product is water resistant, however, when excessive moisture accumulates in buildings or on building materials, mold and/or mildew growth can occur (particularly if moisture problem remains undiscovered and unaddressed). The moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture. This warranty does not cover flooding.
The laminate flooring panels must be properly installed in accordance with installation instructions, and must be used for indoor use only.

This warranty does not cover negligence, improper installation/maintenance, insufficient protection, improper alterations to the original materials, insects, severe accidents, exposure to extreme heat, burns, fire, natural disasters.

The floor must be properly maintained to consider a claim. Improper maintenance can damage your floor. Sweep the floor on a regular basis, at least once per week. If you use a vacuum cleaner the beater bar must be turned off. The beater bar will damage your floor. No wet mopping. We recommend using Bona laminate floor cleaner by spraying it on the mop head not directly on the floor. Never use a wax based product on your floor.

Floors installed in bathrooms or saunas are NOT covered under warranty.

This warranty only applies to 1st quality product purchases made after the edition date of these warranty conditions for the designated time period when the product is installed in a private residence.

Laminate Flooring panel must be inspected prior to installation under sufficient lighting.

Products with visible defects must never be installed under any circumstance. Laminate flooring panels installed with any manufacturing defect not covered by this warranty. Any defect must be reported prior to installation and within 30 days of purchase in order to be covered. Color or gloss issues as a result of adding material at a later date from non-warranty repairs are exclude from coverage.

This warranty is non-transferable and only applies to the original end consumer.

The warranty only applies to defects inherent to the material supplied. This means any material or production defects, acknowledged by the manufacturer. It includes the delaminating or reduced resistance of the wear layer. LAWSON Floors will repair or replace the product at its potion. When replacement of the flooring is made, only new panels from the current product range at the time the complaint is upheld will be supplied by the distributor or retailer. There will be no other form of compensation.

The warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused in any way. Abnormal use or conditions includes, but is not limited to, water damage from plumbing, storm or flood, damage from smoke, fire or other casualty events; damage caused by negligence, improper alterations of the original manufactured product. Abuse is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in residential environment. The damage to the product must be evident, measuring the size of a dime and must not be the result of abusive, abnormal conditions or accidents, such as but not limited to, damage of mechanical nature, severe impact of scratches (caused by dragging objects or furniture) or cutting. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas or furniture with castors must be fitted with soft rubber wheels, an adequate protective mat or protective castor cups must be put under this furniture. This warranty does not apply to damage from extreme heat, dryness, moisture of any kind other than regular cleaning as have been explained in this warranty. You must maintain the temperature 60°F to 80°F and relative humidity 30% to 50% in your home. Fluctuations in temperature or humidity can damage your floor.

This warranty excludes damages caused by water, included but not limited to appliance and plumbing failures, natural disaster such as floods, urine or any standing water.

This warranty excludes damages caused by water or moisture trapped beneath the floor due to an improper sub floor or underlayment without moister barrier.

LAWSON Floors will not be responsible for any loss of time, inconvenience expenses, costs or consequential damages caused by resulting directly or indirectly from a problem about which the claim was made.
Any product sample, photo, or model is intended for demonstrative purposes only, and does not represent a warranty of any kind. Warranty does not cover variations between sample/photo/model and flooring.

All claims must be submitted in writing to place of purchase. Failure to follow these procedures may result in voiding some or all of the warranty. This limited warranty is not transferable and extends only to the original end user.

Hardwood

LAWSON Floors offers a non-transferable residential warranty covering manufacturing defects and finish wear for up to 50 years, conditional on proper installation and environmental maintenance.

Installation Guide
This program is limited to residential application only and unless stated otherwise does not apply to commercial or industrial use. This warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or home owner to inspect planks prior to installations. Planks that are defective or visually not acceptable should be discarded or possibly used in another location of the room. LAWSON accepts no responsibility for costs of product or labor when planks with visible defects have been installed.

As wood is a natural product industry standards allow for a defect and irregular tolerance of up to 5%. This warranty applies only to material that is in EXCESS of this 5% allowance.

IMPORTANT: The installation and maintenance guidelines MUST be followed as a condition for this warranty. Any floor installed outside of Lawson Floors printed installation and maintenance parameters is subject to denial of the claim.
LAWSON warrants that the residential flooring sold under this Warranty is, at the time of sale, free from defects in material and manufacturing and that it conforms to LAWSON’s standard specifications for the product category.

LAWSON further warrants that when installed and maintained according to LAWSON specifications and when used according to its intended purpose, the flooring will not delaminate, separate, buckle or cup as a result of a manufacturing defect.

If your LAWSON product fails for any of the above reasons, LAWSON will replace or repair, at its option, a portion, or all of the flooring at no cost to the original purchaser as long as the original purchaser still owns the property where the floor was installed. LAWSON warranty is only extended to flooring maintained in Normal Environmental Conditions. Meaning that the heating and ventilating systems are working to maintain an interior humidity level between 30% to 50% and a room temperature between 60ºF to 80ºF year round.
LAWSON warrants that the factory-installed finish on the flooring is, at the time of sale, free from defects in material and manufacturing and that it conforms to LAWSON standard specifications for the finish. LAWSON further warrants that when maintained according to LAWSON’s installation guidelines and maintenance instruction and used for its intended purpose, the finish will not wear through to bare wood for the following years from date of purchase.
Please follow the recommendations in this guide to retain the fresh look and protect the finish.

  • Failure to maintain the environment at a humidity range of 30% to 50% year round and a room temperature of 60º to 80ºF.

  • Checks, splits, delaminating caused by improper environmental conditions.

  • Color variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/ or existing flooring.

  • Due to color variations of product and/or samples, LAWSON is not responsible for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim and any existing moldings.

  • Normal exposure to sunlight will bring about changes in the shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.

  • Improper installation/maintenance and failure to adhere to LAWSON installation/maintenance instructions.

  • It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. LAWSON accepts no responsibility for costs of product or labor when boards with visible defects have been installed.

  • Indentations or scratches caused by furniture, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e. seating areas), wheel chairs, walkers, sand, pebbles or other abrasive materials.

  • Installation over radiant floor heating with a surface temperature in excess of 85° F.

  • Damage due to water and/or moisture including but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters is excluded from LAWSON warranties.

  • Insect infestation after product leaves our facility

  • Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc. improper cleaning or maintenance products.

  • Squeaking, popping and other noises are not covered by our warranty. Occasional noise is normal and can be expected on wood flooring, especially when nailed or stapled down. This is not considered a manufacturing defect.

  • Recoating or alterations to the original factory finish voids the finish warranty.

  • During the winter months of low humidity, minor surface cracks (checks) may appear in wood flooring, then often close up again in the summer months when the humidity is higher. This is a normal characteristic of natural wood and not a basis of a complaint against the manufacturer, especially if there is no structural failure.

  • Dimensional Changes: Throughout its life, wood will naturally expand and contract in response to the seasons and environment conditions in the home. Seasonal gapping can be expected, and is not a defect.

  • Color variations, mineral streaks, and small knots are considered part of the natural character and beauty of wood flooring and are not considered manufacturing defects.

Any product sample, photo, or model is intended for demonstrative purposes only, and does not represent a warranty of any kind. Warranty does not cover variations between sample/photo/model and flooring.

All claims must be submitted in writing to place of purchase. Failure to follow these procedures may result in voiding some or all of the warranty. This limited warranty is not transferable and extends only to the original end user.

LVP (GLUE-DOWN)

This warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or home owner to inspect planks prior to installations. Planks that are defective or visually not acceptable should be discarded or possibly used in another location of the room. LAWSON accepts no responsibility for costs of product or labor when planks with visible defects or irregularities have been installed.

Installation Guide
The warranty applies to National Parks Collection, purchased from an authorized dealer and installed in a residential or light commercial area. The warranty applies to the original purchaser as long as the original purchaser continues to remain in residence of original installation. Warranty is non-transferable.

LAWSON warrants that National Parks Collection sold under this warranty is, at the time of sale, free of visual defects. Minor color shade and or texture variations are normal. LAWSON further warrants if properly installed and maintained, the flooring will not wear, stain or fade from normal use. “Wear” must be through the wear layer to the degree that the printed pattern is altered over an area greater than 2 square inches. Scratches, indentations, or reduction in gloss level is not considered wear

Light Commercial warranties apply to dry, commercial areas that experience foot traffic only (no rolling loads).

If your National Parks Collection flooring fails for any of the above reasons, LAWSON will replace, at its option, a portion or all the flooring at no cost to the original purchaser as long as the original purchaser still owns the property where the floor was installed. The warranty includes replacement material only and excludes any labor costs.

The National Parks Collection warranty is only extended to flooring maintained in normal environmental conditions, meaning that the heating and ventilating systems are working to maintain an interior humidity level between 30% to 50% and a room temperature between 65°F to 85°F year-round.

IMPORTANT: The installation and maintenance guidelines MUST be followed as a condition for this warranty. Any floor installed outside of Lawson Floors printed installation and maintenance parameters is subject to denial of the claim.
Please follow the recommendations in this guide to retain the fresh look and protect the finish.  
    • Failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 65° to 85°F
 
    • Color variations in flooring are a natural occurrence due to age and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.
 
    • Improper installation/maintenance and failure to adhere to the installation/maintenance instructions.
 
    • It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. LAWSON accepts no responsibility for costs of product or labor when planks with visible defects have been installed.
 
    • Indentations or scratches caused by furniture, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e. seating areas), wheel chairs, walkers, sand, pebbles or other abrasive materials.
 
    • Installation over radiant floor heating with a surface temperature in excess of 85°F.
 
    • Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc. improper cleaning or maintenance products.
 
    • Damage due to moisture intrusion from subfloor, but not limited to damage from broken or leaking plumbing or appliance, wet mopping, weather conditions, or natural disasters.
 
    • Problems due to moisture, mildew, alkaline substances, or hydrostatic pressure in the sub-floor are not covered by this warranty.
 
    • Flooring installed over improperly prepared or unstable subfloor.
 
    • Damage caused by extended exposure to direct sunlight.
 
    • Discoloration from rugs or floor mats (use only mats with non-staining backing).
 
    • Damage caused by vacuum with a beater bar (rotating bristle brush).
 
    • The flooring installed on stairs is excluded from warranty.
 
    • Rolling chairs without appropriate chair pads.
 
    • Damage caused by fire or burns, intentional abuse, flooding, construction projects or product installation are not covered by this warranty.
 
    • Any discoloration or bond failure resulting from improper adhesive selection or application is not covered by this warranty.